FAQ&Support

A few simple answers

Do I need to register before I can make a purchase?
No. When you join for free, you receive our member’s only prices.
Do you have a physical store?
No, we are an online-only retailer.
Are the products authentic?
Yes, every product we list on our site is guaranteed with 100% authenticity. Our passion for discovering new design drives us to seek out original work.
How long does delivery take?
Usually 2-4 weeks. Due to high demand of some of our most popular products, please allow 2-5 weeks for delivery. (If the item is shipped from our warehouse in US or ES, it will be 1-3 weeks (It will be written on product page) If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@kelequi-toys.com If your order hasn't arrived within 40 days of the date of original purchase, contact our support team for a full refund of your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

How can I check my order status?
To check the status of your orders please login with your username and password and follow the tab labeled “Orders” under your account.
How can I modify an order?
Our members can only cancel an order within 10 minutes after the order has been placed. To do so, please contact our service specialist at info@kelequi-toys.com
What’s KELEQUI TOYS Return Policy?
Merchandise from KELEQUI ZAP is Final Sale. If any part of your order arrives damaged or is incorrect, please contact us as soon as possible

Do you honor price adjusting for sales and promotions on KELEQUI TOYS?
If a previously purchased item is marked down within seven (7) days of the original order date, KELEQUI TOYS will adjust the price of an item once. To verify a price adjustment, please email info@kelequi-toys.com. • Include your original order number with your request. • Eligible refunds will be applied to your original form of payment.

Does KELEQUI TOYS ship internationally?
Yes.
The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service at info@kelequi-toys.com for further assistance. We are not responsible for any stolen packages.

Is my credit card information secure?
Completely. We take security very seriously and it is one of our absolute top priorities here at KELEQUI TOYS. All of your data is SSL encrypted. We do not store or save any of your credit card information on our servers.